As the call for a unified end-to-end experience grows, customer engagement operations grow more fragmented. In addition to the usual siloes that separate service, sales, design, and marketing teams, brands are dealing with the emergence of new channels and the physical separation of their employees.

How can companies not only overcome these challenges but achieve a new standard for customer engagement – one in which customers experience a powerful combination of empathy, personalization, value, and convenience? CEI’s Future of Customer Engagement will provide a roadmap to success in 2023 and beyond.

In addition to revealing how customer preferences, sentiments, and behaviors have changed (and will continue to change), Future of Customer Engagement will reveal cutting-edge strategies for exceeding those expectations at every phase of the customer journey. With insight into innovative technologies, creative best practices, and savvy management strategies, our content experts will reveal what you need to know to empower your team to connect with customers like never before.

15 Nov - 16 Nov 2022, 12:00 pm - 3:00 pm

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