The 9th Annual CEM and Customer Loyalty MENA Summit 2022 Sofitel Dubai Downtown, Dubai
In today’s digital era, customer expectations are changing every day. The expectations are mainly shaped by advanced technology and they depend on previous experience with other companies and industries. Different generations are looking for different “added value” as they are aware of having a choice. What is a little extra you offer to your customers? Do they enjoy interaction with your brand? Are they supported when needed and is your care they are satisfied with?