Reuters Events: Service and Experience 2024 Hilton Miami Downtown, Miami

Unite North America’s senior service and experience executives to determine the optimal balance between human touch and automation at Reuters Events: Service and Experience 2024, Miami November 12-13. This flagship event is crucial for those dedicated to effectively engage and exceed their customers’ expectations in 2025.

Trusted by Verizon, Aflac, CVS Health, Walmart, and many more of North America’s leading brands as a cornerstone of their strategic calendar. Escape your industry echo-chamber and learn from a diverse range of influential leaders. Immerse yourself in an extensive program at a critical time in service history, where the synergy between AI and the human connection is as important as ever.

“This event is a unique opportunity to learn from industry leaders, network, and share ideas and best practices that elevate CX and CS. Now more than ever, we must be focused on meeting our customers’ needs and expectations.” Chief Customer Officer, Nationwide

Speakers: EVP, Chief Customer Officer, United Airlines, SVP, eCommerce and Omnichannel, Walmart, Chief Information Officer, Aflac, Chief Data Analytics and Technology Officer, Best Buy, SVP, Head, Global Treasury Management Service and Implementation, Wells Fargo