Pronovea Contact Centre Summit 2022 Vienna Marriott Hotel, Vienna

Customer service is going through a stage of maturity where people are investing a lot in the workforce and technology. Every business aspires to provide exceptional customer service as it is the ideal form of transforming the contact centre into a Sales Centre of Excellence (CoE). It is important to know how to enhance agents’ satisfaction and increase their feedback in turbulent times and focus on providing more immersive customer experiences through augmented and virtual reality. Join our panel of experts as they talk about how to implement digital self-service strategies and create superhuman agents by comprehending customer expectations.