Enhancing Constituent Engagement with Omnichannel Self-Service Online Event, Online Event
AI in Government is excited to host Rushali Patil, Engagement Manager at Quantiphi and her presentation ‘Enhancing Constituent Engagement with Omnichannel Self-Service’ on Thursday, July 28, 2022 at 12PM ET!
When the COVID-19 pandemic swept across the world in early 2020, it quickly overwhelmed many service-oriented government agencies. To meet unprecedented inquiries, updated frequently changing guidelines, and boost resiliency for the future, state and local governments need an innovative way to modernize how they handle the inquiries and respond to the citizens.
Join this presentation to learn how Quantiphi helped Illinois overcome the sudden challenges that the pandemic created and how they built three Rapid Response Virtual Agents on chat as well as telephony and how these virtual agents were trained and equipped to answer citizen queries, FAQs, and updated guidelines efficiently. Also, be sure to stick around till the end for Q&A with Rushali! Register and attend for free on the Cognilytica website.
Agenda:
– 12:00-12:30pm: Featured Presentation
– 12:30-1:00pm: Your Q&A and interaction
⌛ Event Dates & Venue
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Go to Event Website #AIinGov
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