Digital interaction between customers and businesses have become increasingly prominent in the last few years. While a customer may speak to a single brand, there’s a lot that happens behind the scenes. The data that the brand receives is scattered across many areas of the business process, applications, databases, and repositories. In such a scenario, how can brands ensure that the information they provide to their customers meets their demands?

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24 Nov 2021, 2:30 pm - 6:00 pm
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