Customer Service Course - 12th May 2025 - Impact Factory London Impact Factory | Professional Development | Training and Courses, London

This customer service course is for, whether face to face, over the phone or electronically.

It is designed to help you manage your own feelings and behaviour while looking after your customers.

It will build your confidence and enable you to manage customer expectations, handle difficult customers and make the most of every customer contact.

You’ll gain the skills you need to and we’ll teach you how to take care of yourself and feel confident in any customer situation.

We believe this is one of the best and most effective customer service courses in the UK!

Course Objectives:

* Defining Good Customer Service
* Finding the “Human Moment”
* Gaining Confidence
* Delivering a Positive Experience
* Advanced Listening and Responding
* Building Customer Loyalty
* Personalising Customer Relationships
* Difficult, Rude or Indifferent Customers
* Using Empathy to Manage Complaints
* Make the Customer’s View Work for You
* Caring for Yourself