Customer Service and Experience West 2025 Hyatt Regency La Jolla, San Diego, San Diego

Reuters Events is set to host a revolutionary conference that promises to reshape the landscape of customer service and experience. The Customer Service and Experience West 2025 conference, scheduled for April 29-30 in San Diego, will provide concrete, implementable strategies for businesses looking to adapt to the evolving needs of customers and a new generation of service agents.

In an era where customer expectations are rapidly changing, this conference stands out by offering practical solutions rather than abstract concepts. Attendees will gain insights from real-world case studies, learn how to reset benchmarks for the new era, and discover innovative ways to reconnect with their customers’ voices.

The conference will feature over 30 live panels, interviews, presentations, and interactive roundtable discussions led by industry peers. This unique format allows attendees to benchmark their strategies against today’s most recognizable brands and gain actionable insights to transform their customer service approach.